Refund policy

At rosaire, customer satisfaction is important to us. Please review our return policy below before placing an order.

Returns

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used beauty and skincare products.

Unused and unopened items may be eligible for return within 14 days of delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at rosaireskin@gmail.com.

Please include:

Once approved, we will provide a replacement or refund if eligible.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Orders are processed quickly, so cancellations or changes may not be possible once an order has been placed.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

For any questions regarding your order, please contact us at: