📦 Shipping & Return Policy

Thank you for shopping with Rosaire! We're committed to making your shopping experience as smooth and enjoyable as possible.

🚚 Shipping Policy

⏳ Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been shipped, you'll receive a confirmation email with your tracking information.

🇺🇸 U.S. Shipping Only

We currently ship within the United States only.

📬 Estimated Delivery

Standard Shipping: 3–7 business days after your order has shipped.

Please note that delivery times are estimates and may vary due to carrier delays, holidays, or weather conditions.

🎉 Free Shipping

✨ Enjoy FREE Standard Shipping on all U.S. orders over $75!

Orders under $75 will have shipping costs calculated automatically at checkout.

📍 Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

🔄 Returns & Refunds

Your satisfaction is important to us!

Because our products are skincare and personal care items, we cannot accept returns on opened or used products for hygiene and safety reasons.

📸 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please email us within 7 days of delivery.

📧 rosaireskin@gmail.com

Please include:

Your order number
Photos of the product
Photos of the packaging (if applicable)

After reviewing your claim, we'll gladly provide a replacement or refund if your request qualifies.

❌ Order Changes & Cancellations

We begin processing orders quickly to ensure fast delivery.

If you need to change or cancel your order, please contact us as soon as possible at rosaireskin@gmail.com. While we'll do our best to help, we cannot guarantee changes once an order has entered processing.